Terms of Use

Terms and Conditions


The terms and conditions below are to be applied to the use of this website. By using this website, you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms and conditions, you may not use this  website. In these terms and conditions, the expressions “we”, “us” and “our” are a reference to ‘Hello Alice’. 

  1. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 

  2. All orders will only be processed once we receive payment confirmation

  3. All purchases are final, no exchanges or refund will be accepted. 

  4. If shipping within Indonesia, it will be via Si Cepat or TIKI. Please note, we have a processing time of 1-2 business days for all orders. If you have placed your order during a sale period, this timing may be exceeded. Rest assured that we always do our best to get your orders out to you as soon as possible.

  5. The products processed are at your risk upon delivery of the order to the courier.

  6. In case of any damage caused by us, there should be an exchange with the same items or in case the item is sold our, store credit will be issued.

  7. Any personal information will be stored and may be used for marketing and promotion purposes by Hello Alice. This information will never be sold, rented or given to another party

  8. All intellectual property, including, copyright, trademarks and designs featured or displayed on the website are owned by us. Except as may be otherwise indicated in specific areas within the website, you are authorised to view, play, print and download documents, audio and video found on the website for personal, informational, and non-commercial purposes only. Other than that, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information or work contained on the website.